Family Service Agency of Bay County, Inc.
We are a 501 (c)(3) non-profit organization and
an affiliate of United Way of Northwest Florida
We are a 501 (c)(3) non-profit organization and
an affiliate of United Way of Northwest Florida
While in-kind donations are invaluable, We always need monetary donations or suggestions for new grant opportunities. These donations help us stay in operation, purchase items that are not donated, they help us pay water or GCEC bills for our clients that are in a temporary financial bind, they help us buy trolley passes for our working clients that have an unexpected car breakdown, or for clients needing help getting to a doctor appointment.
Downtown off of Harrison Avenue
on the corner of E. 9th St. & Magnolia Ave.
114 E 9th Street, Panama City, Florida 32401, United States
Open today | 09:00 am – 03:00 pm |
For decades now we have appreciated and depended on the support of Publix Supermarket.
Each year that we receive a grant from them and the many other ways that they have helped us throughout the years have made it possible for us to keep feeding our local homeless and continuing other programs that they have helped us with through the years.
They also help us through the yearly United Way - Live United Campaign by doing payroll deductions and when some any of their employees designated "09" that come directly to us here at Family Service Agency of Bay County.
In 2024 our yearly totals were exceptional:
6149 people got free clothing
791 people received hygiene supplies
3,574 homeless food bags were given out
1520 hot meals were served
24 pairs of work boots/shoes and
18 bicycles kept clients working
382 clients got baby diapers/supplies
493 clients got free medical equipment and
1298 clients received adult incontinence supplies and other medical supplies.
803 Children had a Merry Christmas
77 Seniors in a local Nursing Home got Christmas Boxes
and 38 Seniors in Gulf County had nice Gift Bags
We have a free clothing room that is open Tuesday-Thursday 9am-1pm. All clients qualify for this service and will receive a ticket to shop twice a month.
ID, Social, and Agency Application Required
We help our homeless clients to stay clean and employable by giving out hygiene kits as they are needed for them to feel better.
We give out food bags to our homeless men and women on Tuesdays and Wednesdays from 9am until we run out for the day. The items in the bags vary depending on donations. Our goal is to provide the healthiest food we are able including proteins, carbs, juice/fruit, water, and limited sweets.
On the 2nd and 4th Friday we also serve a hot meal to our homeless in front of our building (weather permitting). Carrie cooks from the heart and makes sure this meal is a homecooked meal full of love and laughter.
For our clients that have a job and need steel-toed work boots or non-slip shoes for restaurant/hospitality work, or healthcare jobs, we have a shoe room so that when clients need shoes to go to work or stay employed we can try to have them available. We always struggle to get mens sizes 10 and up - boots and shoes.
Proof of job and Agency Application required
For our clients that have a job and no other form of transportation we often have bicycles that we will provide for them to be able to get to and from work. We also try to provide locks, lights, and other safety equipment when we have them.
Paycheck Stubs for Two Consecutive weeks and our Agency Application Required
For our clients that have are close to their due date or have Infants/Babies/Toddlers we supply baby items as needed (depending on what we have had donated).
Diapers/Pullups are only given once every 6-months.
ID and Agency Application Required
For our clients that need Crutches, Walkers, Shower Chairs, Transfer Benches, Wheelchairs, and other durable medical equipment we keep these items on hand and will give them out free if we have them in stock.
ID and Agency Application Required
For our clients that need Adult Diapers/Pullups, Disposable Bedpads, Wipes, and Disposable Gloves... we can help with that also.
ID and Agency Application Required
... other medical supplies available when in stock are wound care supplies, liquid nutritional shakes, diabetic supplies, and more. Call ahead of time (850) 785-1721 and see if we have what you need.
ID and Agency Application Required
When we begin to get an overabundance of items in a category that we know will help another agency or non-profit we gladly reach out and share our blessings with other groups so they can also get items to those in need.
We are grateful that other agencies, churches, and groups do the same because it truly does take a village.
Together we can all make a difference.
We are committed to giving individuals and families a 'hand up' in their time of need. We strive to provide needed services in every area of a person's life - directly or through referrals.
We are dedicated to treating each person we serve with dignity and respect regardless of their race/ ethnicity, religion/creed, or sex/gender.
We are proud to provide all of our goods and services free of charge to those in need.
Our goal is to keep people fed, sheltered, and employed. Our services are geared to this end.
Executive Director
Susan Bravo
Betty Gehrken
Operations Manager
Carrie Anderson
Outreach/Case Manager
Pat Johnson
Case Manager/Receptionist
Karen Creighton
Administrative Assistant
Our work began in November 1954 as part of the Bay County Community Chest.
In 1973 we officially became the stand-alone non-profit Family Service Agency, an affiliate of United Way of NWFL.
1989 was the year we incorporated and were officially Family Service Agency of Bay County, Inc.
In addition to Bay County, we also serve Calhoun, Gulf, Holmes, Jackson, and Washington counties.
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