Family Service Agency of Bay County, Inc.
We are a 501 (c)(3) non-profit organization and
an affiliate of United Way of Northwest Florida
We are a 501 (c)(3) non-profit organization and
an affiliate of United Way of Northwest Florida
While in-kind donations are invaluable, We always need monetary donations or suggestions for new grant opportunities.
Because our clients get everything free, these financial donations help us stay in operation (agency utilities, mortgage, staffing, office materials).
They also help us purchase items that are not donated. They help us pay water or GCEC bills for our clients that are in a temporary financial bind
They help us buy trolley passes for our working clients that have an unexpected car breakdown, or for clients needing help getting to a doctor appointment.
All financial donations can be earmarked for whatever program we offer that you would like it to go to, in this way your donation goes to causes you are passionate about.

We are located in downtown Panama City off of Harrison Avenue on the corner of E 9th Street & Magnolia Avenue.
114 East 9th Street, Panama City, FL, USA
Open today | 09:00 am – 03:00 pm |
Closed on Fridays and Weekends
Mondays and Wednesdays are Donations Only at our back door, please ring the doorbell - Lobby is Closed on Mondays

When our clients have moved into a new apartment/home, either for the first time or after a crisis/emergency situation, we provide a one-time household order that includes everything it takes to try to help make there new place a home. This saves them to money on these items after the enormous expense of deposits, first, and last months rent to get moved in. It also allows them to save the money whey would have to spend on that toward saving for their first utility bills or the next months rent.
Additionally, we provide help with hygiene and cleaning supplies once every six-months to help families and individuals that are struggling.
Bulk donations are broken down and given to individuals/families in amounts based on the number of people in the household.
Hospital bed sheets are Twin Extra Long (TXL) we often get requests for these and don't always have them.

Nutritional Support Shakes/Drinks are only given to clients that have been advised by their doctor that these are required for health benefits. They can be accessed once every 60 days (when available in stock - all items are donated).
Though we accept all brands of Diabetic Glucose Meters, Test Strips, Lancets, and Alcohol Wipes... we specifically try to only use the Relion brand because of the affordability of the unit and supplies. This way our clients can afford to continue buying their own supplies - this is just to get them started and supplement what they can buy for themselves. They only receive these items once every 60 days.
Safe bathing items and health monitoring items are mostly requested by our home health and hospice caseworkers for their clients that cannot afford to purchase these items.
Hospital bed sheets are Twin Extra Long (TXL) we often get requests for these and don't always have them.

We are struggling still with keeping up with enough bottled water. Sadly we do not have a loading dock or forklift to accept pallets of water. Any help with cases of water is always VERY must appreciated. We use 1000 bottles of water each month between our homeless food bags and our homeless hot meals 2 Fridays per month. Additionally, because we cannot drink or cook with our water we use bottles or gallons of water for cooking, coffee, and office use as well.
Our homeless food bags are given out on Tuesdays and Wednesdays only.
We average 50 per day on those 2 days. These are only given to homeless have no way to keep or cook food. All other clients are given resources to the local area food pantries. (We are not a food pantry).
On the 2nd & 4th Friday of every month Carrie Anderson cooks a hot meal for the homeless, serving 80-100 clients each of those two days a month. We always appreciate paper plates, bowls, paper towels, napkins, and plastic spoons/forks.

Our CLOTHING ROOM is struggling with mens and ladies underwear
as well as t-shirts and undershirts for men.
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We accept any brands - the images are just for reference.
T-shirts do not have to be new - just in good condition and laundered.
Underwear must be new and in the package (or package must be included - it's okay if it's just torn open)
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Our donations days are:
Mondays & Wednesdays 9-3
at our back door - please ring the bell

Our Adult Incontinence supplies are given out every 60 days when we have the correct types and sizes available. All supplies are donated.
When we do not have Adult Wipes we substitute baby wipes or flushable wipes (that are not flushable).
We typically struggle to get the adult Pull-Ups and have an over-abundance of tape-type adult diapers.
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We accept any brand of Adult Pull-Ups as donations.
Our donations days are:
Mondays & Wednesdays 9-3
at our back door - please ring the bell
To Join Our Donor Team leave your email here! Emails are only once a month.

We always need MEN CLOTHING. We really struggle to get enough t-shirts, pants, shorts, and underwear for our guys.
Our FREE Clothing room is open:
Tuesday-Thursday 9am-1pm.
All clients qualify for this service and will receive a ticket to shop twice a month (4x in Jul/Nov/Dec)
ID, Social, and Agency Application Required

For our clients that are having a tough month financially we provide a checklist of hygiene and/or cleaning supplies that we will fill for them once a year.
The checklist for these items is also offered to clients that experience a housefire, a domestic violence crisis, or a natural disaster (an event that causes them to have to start over in a new apartment/home).
Full application and all documentation required.

We are currently at maximum capacity for Medical Equipment (DME) donations due to a lack of storage space. If you have medical equipment to donated please consider donating to the local non-profit AMAL (American Muslims Assisting with Love) - we have a wonderful working relationship with them.
Our Medical Equipment Program is for anyone that need Crutches, Walkers, Shower Chairs, Transfer Benches, Wheelchairs, and other durable medical equipment. We keep these items on hand and will give them out free.
ID Required

https://form.jotform.com/fsahelps/volunteer-application
By clicking on the link above you will be directed to our Volunteer Application.
Whether you have one hour for one day a week, or a few hours, or a few days... you can help us, help others.
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