Family Service Agency of Bay County, Inc.
We are a 501 (C)(3) non-profit organization
An affiliate of United Way of Northwest Florida
We are a 501 (C)(3) non-profit organization
An affiliate of United Way of Northwest Florida
While in-kind donations are invaluable, We always need monetary donations or suggestions for new grant opportunities. These donations help us stay in operation, purchase items that are not donated, they help us pay water or GCEC bills for our clients that are in a temporary financial bind, they help us buy trolley passes for our working clients that have an unexpected car breakdown, or for clients needing help getting to a doctor appointment.
Downtown off of Harrison Avenue
on the corner of E. 9th St. & Magnolia Ave.
114 E 9th Street, Panama City, Florida 32401, United States
Open today | 09:00 am – 03:00 pm |
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We are finished taking Christmas Applications and are deep into finishing up our last week open to the public for 2024.
We will be here working on preparing for our yearly inventory and making sure that everyone who applied for help with Christmas is taken good care of this year, as we always do.
We are so blessed to have so many groups and individual donors helping us meet this need. We could never even attempt to do what we do without each and every one of you.
Our last day for donors to make arrangements to drop off Christmas gifts is Monday, December 16th but please call to make sure we will be here at our office location working and not off-site.
The number to call is 850-785-1721
(please leave a detailed message if you get the voicemail. We will check it daily if we cannot answer and will get back to you promptly).
We always need & appreciate monetary donations as several of our financial donors have moved or passed away in the years since Hurricane Michael.
These donations help keep our doors open, lights on, staff paid, and allow us to help clients with utility bills, trolley passes, and they help us purchase items that are not donated.
Here on our website you can donate using PayPal or you can mail or drop off a check at our office Mon-Thurs 9-3.
(If it is Monday - come to our back door and ring our doorbell)
Our physical and mailing address is:
Family Service Agency of Bay Co, Inc.
114 E 9th Street
Panama City, FL 32401
If you have any questions please call us at 850-785-1721 Mon-Thurs 9-3 (please leave a message if it goes to voicemail) or you can email us at FSAhelps@gmail.com or use the contact us button here on this website.
Q: Are there any household items you do not accept?
A: We do not take furniture, TVs, and large appliances. We do not have the space or anyone to lift or move them around.
Q: Do you accept tape type adult diapers. A: Sad, no, we generally cannot accept the tape-type adult diapers because we do not have the space for them.
Q: Do items need to be brand new?
A: No, as long as items are clean and in good condition we will accept them.
Exception is underwear (must be new and in the package or obviously new.
We are committed to giving individuals and families a 'hand up' in their time of need. We strive to provide needed services in every area of a person's life - directly or through referrals.
We are dedicated to treating each person we serve with dignity and respect regardless of their race/ ethnicity, religion/creed, or sex/gender.
We are proud to provide all of our goods and services free of charge to those in need.
Our goal is to keep people fed, sheltered, and employed. Our services are geared to this end.
Executive Director
Susan Bravo
Betty Gehrken
Operations Manager
Carrie Anderson
Outreach/Case Manager
Pat Johnson
Case Manager/Receptionist
Karen Creighton
Administrative Assistant
Our work began in November 1954 as part of the Bay County Community Chest.
In 1973 we officially became the stand-alone non-profit Family Service Agency, an affiliate of United Way of NWFL.
1989 was the year we incorporated and were officially Family Service Agency of Bay County, Inc.
In addition to Bay County, we also serve Calhoun, Gulf, Holmes, Jackson, and Washington counties.
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